[Response completed] Apology and notification regarding the issue with point allocation

alwaysKiwaseisakujoThank you for using our online store.

We have recently discovered that due to a system glitch, some orders shipped during the following period are not being awarded points, or are being awarded fewer points than originally intended.

Currently, the awarding of difference points has ended and you can check the correct number of points.

[Eligible orders]
May 19, 2025 - October 27, 2025Orders shipped between.
*Limited to some orders during the above period.

[Correspondence details]
Correct points have been awarded to eligible customers during the following period.

Implementation period: December 8th (Monday) - December 11th (Thursday)

-We awarded the difference in points to customers for whom the number of points awarded was incorrect.
・If there is a problem with multiple orders during the period, points will be combined and awarded at once.

[How to check]
You can check the points awarded on the date of the above implementation period in the point history on the target customer's My Page.
*"Adjustment" will be displayed in the content column.

Once again, we deeply apologize for the inconvenience and inconvenience caused.

Thursday, December 11, 2025 Co., Ltd. Kiwaseisakujo