User guide

About the product

・Prices displayed on the online store include tax.
- Due to the nature of monitor display, the color of the product photo may differ slightly from the actual product.
・Color, shape, and size may differ depending on production time and size, and due to natural materials and handmade products.
・Products available vary depending on the store. When purchasing at a store, please contact the store directly.Contact usPlease come and visit us.
・Our accessory parts are sold with the assumption that they will be used as accessories. Please handle with care to prevent small children from licking, putting it in their mouth, or swallowing it.
・For details on handling accessory parts and metal fittingshere

New member registration

「KiwaseisakujoHow to use the online store Member registrationis required.Membership registration is free.
Please register from the member registration screen when making your first purchase. Regarding the personal information provided by customers, we will strive to protect the personal information based on the following regulations.
Privacy policyhere

About points

・The total amount of each item (purchase amount (tax included) x 1% for each item) will be returned as points.
- Points will only be earned on the product amount, so there will be no deductions from shipping and handling charges.
・The point is After shipping is completewill be granted to
- If you make a purchase using points, you will not receive points for that purchase.

・1 point = 1 yen, which can be used for future product purchases.
・You can check the number of points and usage history from My Page by logging in.
・Please refrain from adding or changing your points after completing your order.
・The point system is different from point cards issued at physical stores and cannot be shared.Thank you for your understanding.

・Points are valid for 2 years from the date of grant.
・Please note that once the expiration date has passed, the points will gradually expire and cannot be used.

・Points can be converted into coupons and applied as discounts by setting usage points (image ②) in the cart (image ①).

- Point usage can be set in the cart (Image ①). You cannot set this on the payment screen, so please return to the cart screen. You can return to the cart screen by clicking the pink shopping bag icon (image ③) displayed at the top right of the payment screen.
*Shipping charges will be incurred if the total amount is less than 5,000 yen using points.
*Points cannot be used in conjunction with "Yoridoriwari" or "coupons".

How to order

(1) Log in or register as a member

Click the login icon and enter your email address and password in the form to log in.
*For first-time users (KiwaseisakujoIf you do not have an online store password, please register as a new member.

(2)Search for products and recipes

You can search for products and recipes by category from "Products" and "Recipes" in the menu. From "Search", you can search for products and recipes using free words.
《One point》
You can select the display method on the product list screen, so please take advantage of it.
View in image: Color nine-up is easy to see.
View in detail: It is easy to see the size and quantity. You can add it to your cart from the list screen.

(3) Add the product to the cart

Once you have decided on the product you want, enter the quantity for parts products and press "Add to Cart".
For recipe products, you can add all the parts to your cart by clicking "Add checked ingredients to cart." If you want to change the number of parts to purchase for a recipe product, you can do so in the cart.

(4)Payment

Check the products on the cart screen and press "Proceed to purchase" to proceed to the payment screen.
If an error message is displayed in your cart and "Proceed to checkout" is not displayed, please adjust or delete the products and quantities in your cart according to the contents of the error message.

Example: There is a shortage of ○○○ in stock. → There are more items in your cart than in stock, so please adjust the purchase quantity.
Example: It is not possible to order ``ordered items'' and ``regular items'' at the same time. → Delete either the "ordered item" or the "regular item" from your shopping cart, complete the payment for one item, and then place your order again.

(5) Selection of delivery address and payment method

You can choose to receive your order at a designated address or in-store.
In addition to the designated delivery address, you can also have your order delivered to a different address. You can add the delivery address information by pressing "∨" (image ①) displayed in the upper right corner.

Payment methods can be chosen from credit card, PayPal, atone next month's payment (convenience store/account transfer), deferred payment (convenience store/bank ATM), PayPay, and cash on delivery.
*If you choose to pick up your order at a store, you can only pay by credit card.

About cart

Items added to the cart while logged in will be automatically saved using the "Cart save function". If there are items in your cart when you last logged in, a pop-up will appear asking you to combine or delete the cart contents.

If you leave the cart unused for a certain period of time, your session/login will expire and the contents of your cart will be cleared, but if you are logged in and shopping,When you log in again, you will be returned to the cart containing the item.


・When the customer “deletes” the information themselves.
- If you combine the contents of your cart with [Product A] out of stock in your cart, [Product A] that is out of stock will be deleted from your cart.

*Product stock will not be guaranteed until all purchase procedures are completed.
*Product prices and quantities are subject to change. Please note that if an item is left in your cart for a long period of time, the information may differ from when you added it to your cart.

About coupons

At events, fairs, etc.KiwaseisakujoCoupons may be distributed from. Please take advantage of it.
Also, when using points, points are converted into coupons and discounts are applied.
In addition, various discounts such as Yoridori Discount may also be applied as coupons.

Some coupons may not be able to be used in conjunction with points, discounts, or other coupons.Thank you for your understanding.

[Flow of coupon usage]
(1) Once you have decided on the product you wish to purchase, please proceed to "Proceed to purchase procedure" from the cart screen.
(2) There is a section on the payment screen where you can enter the coupon code. *If the coupon code field is not displayed, please press the "Add discount" button.
(3)Enter your coupon code in the box labeled Coupon Code.
(5) Please confirm that the coupon contents are reflected in your order before finalizing your order.

・We will send a coupon by email to those who have registered their birthday in their member information and wish to receive the email newsletter.
・Please register your birthday by the 25th of the month before your birthday.
・Birthday coupons can be used until the last day of your birthday month.

・Depending on the coupon, it may not be possible to use points, get a discount, or use it in conjunction with another coupon.
・The code may have been entered incorrectly or has expired. Please check again before purchasing.

KiwaseisakujoCoupons will not be distributed on other sites. Please be careful about coupon sites that are not affiliated with us.

wishlistAbout

Click the heart mark next to the "Add to Cart" and "Check/Purchase Ingredients" buttons.wishlistYou can save products in ``.
Saved products and recipeswishlistYou can see it from the page.
Also,wishlistRegistered products will have a pink heart mark displayed on the product page or recipe page.

Even without logging inwishlistYou can use the function, but the contents will be cleared after a certain period of time. Please log in if you want to save the contents.

About order history

You can check your order history from the order history on My Page.
order numberpressYou can check the details, repurchase the product, cancel (only orders that meet the conditions), and issue a receipt.

Repurchasing previously ordered items

[Flow of repurchase]
(1) My page → Order history → Press the order number → Go to order history details
(2) On the order history details page, there is a list of products and a "Repurchase" button. You can add the item to your cart by clicking the "Repurchase" button.

- When you press "Repurchase", all products will be added to the cart with "Quantity 1".
・Please change the quantity in your cart.
*Products that are on backorder or sold out will not be added to your cart.

Cancel

You can cancel your order from your order history. There are conditions for cancellation. Regarding order cancellationhere

Issuance of receipt

You can issue a receipt from your order history. Regarding issuance of receiptshere

Payment method

Please choose your payment method below.
[Credit card payment] [PayPal] [atone next month deferred payment (convenience store/account transfer) [email billing]] [Deferred payment (convenience store/bank ATM) [email billing]]NP deferred payment (convenience store/post office/bank/PayPay) [Mail request]】【PayPay】【Cash on delivery】

*If you choose to pick up your order at a store, you can only use [credit card payment]. Regarding store pickuphere

Credit card payment

[Available credit cards]
VISA｜Master Card｜JCB｜AMERICAN EXPRESS｜Diners Club

You can only make one payment.
Please use a credit card in your name.
You will need to enter your card number, expiration date, and security code on the payment screen.

Personal information such as credit card information is encrypted to ensure the safety of our customers.

Credit card payments will be processed within 3 business days after placing your order. For items that require time to be shipped, payment will be made in advance. Thank you for your understanding.

Privacy policyPlease read and agree to the terms and conditions.

atone Next month payment (convenience store/account transfer) [email request]

atone is a next month payment service that anyone can use right away.
You can pay for this month's usage at a convenience store or by bank transfer the following month.
You can use it by logging in with your registered mobile phone number and password.
(If you have not yet registered as a member, you will need to register as a new member.)

You can earn 1 point for every 200 yen, which is a great value for NP points that can be used for shopping at atone. For details,atone's official pagePlease take a look.

■Payment method
We will email you the number needed for payment at the beginning of the month following your purchase.
Please pay by the 10th of the following month using a convenience store terminal such as Loppi or a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month using the smartphone app or web My Page.

(1) Convenience store terminal / Bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard bill (convenience store)
(4) Account transfer
*Payments cannot be made at convenience store terminals/bank ATMs (Pay-easy) at 7-Eleven.
*Electronic barcode/postcard bills can also be paid at 7-Eleven.

■Notes
・Payment fees are free.
・A billing fee of 209 yen will be charged only for the month of use. (99 yen for bank transfer)
・The payment due date varies depending on the payment method.
・The payment will be made by Net Protections Co., Ltd.Membership termsWe will bill you according to the specified method.
・You may receive an invoice email before the product is shipped.
- Account transfer billing fees will be applied to members who have registered with atone after August 1, 2025. For members who have been using atone since before July 2025, account transfer charges will be applied from payment in August 2026.

■Atone service provided by Net Protections Co., Ltd. will be applied.

■For inquiries and frequently asked questions, click here:atone beginner's guide

■About receipts
KiwaseisakujoWhen issuing a receipt from the online store's My Page, the receipt will only include the product and shipping fee, not including the billing fee.
Additionally, Net Protections Co., Ltd. cannot issue a receipt for only the billing fee. Thank you for your understanding.

Deferred payment (convenience store/bank ATM) [email request]

After completing your order, you can pay at a convenience store or bank ATM using deferred payment, which is safe and easy.
All you need is your mobile phone number and email address.

■Payment flow
・We will notify you of the invoice amount by email and SMS the day after your order is confirmed. Please pay within 10 days.

■Notes
・Deferred payment fee is 209 yen.
・The payment will be made by Net Protections Co., Ltd.Membership termsWe will bill you according to the specified method.
・For details, please seeatone's official pagePlease take a look.
・You may receive an invoice email before the product is shipped.

■Atone service provided by Net Protections Co., Ltd. will be applied.

■Contact Us - Frequently Asked Questions:atone beginner's guide

■About receipts
KiwaseisakujoWhen issuing a receipt from the online store's My Page, the receipt will only be for the product and shipping fee, not including any deferred payment fees.
Additionally, Net Protections Co., Ltd. cannot issue a receipt for only deferred payment fees. Thank you for your understanding.

NP deferred payment (convenience store/post office/bank/PayPay) [Mail request]

■Details of this payment method
This is a safe and easy payment method that allows you to pay later at a convenience store, post office, bank, or PayPay after confirming the arrival of the product.
The invoice will be mailed separately from the product and must be paid within 14 days of issue.
If payment cannot be confirmed after the payment deadline, additional fees may be added.

■Note
Store pickup serviceis not available.
Post office delivery or temporary accommodation such as hotels or hospitals cannot be specified as the delivery address. (*1)

Deferred payment fee:252 yen
For deferred payment orders,Net Protections Co., Ltd.The deferred payment service will be applied and the payment receivable will be transferred to the company.
NP deferred payment terms of use and company's privacy policyPlease agree and select the deferred payment service.

The deferred payment fee is 252 yen.KiwaseisakujoIt is not included in the total amount displayed when ordering on the online store.
Also, please note that it will not be included in the amount displayed in the order history on My Page or in the total order amount on the receipt.

The usage limit is up to 55,000 yen (tax included) in cumulative balance.Please click on the banner for details.
If the user is a minor, please use the site with the consent of a legal representative.

■Bill shipping timing
KiwaseisakujoAfter the product is shipped, it will be shipped by Net Protections Co., Ltd. on the next business day.
You may receive an invoice before the product arrives, or it may take up to 10 days from the time the product is shipped. Thank you for your understanding.

■About receipts
The receipt that your payment has been made will serve as your receipt.
Convenience store: Payment receipt, Bank: Transfer slip (usage statement)/passbook entry, Post office: Payment slip/receipt, PayPay: Payment completion screen/invoice (payment slip)
*The type of receipt varies depending on the payment location.
*If you would like to use an invoice paid with PayPay as a proof document, please check with the recipient to confirm its validity.
*To theseKiwaseisakujoThe Eligible Invoice Issuer Registration Number will not be printed.

KiwaseisakujoWhen issuing a receipt from the online store's My Page, the receipt will only be for the product and shipping fee, not including any deferred payment fees.
Additionally, Net Protections Co., Ltd. cannot issue receipts for fees only. Thank you for your understanding.

(*1) If the destination is a hospital, hotel, or school, please enter "Manager," "Working in Department," "Employee," etc. in the department field. This will be taken into account during the screening process, so you may be able to specify it as the delivery destination.

About receipts

Credit payment, PayPal, atone next month payment, deferred payment,NP deferred paymentYou can issue an electronic receipt (PDF) on My Page after the product is shipped. (Sample electronic receipt)
The address will be the name registered in the member information. Please note that changes cannot be made once the receipt is issued.

[Issuance timing]
・If you specify a designated delivery address, the item will be issued after the item is shipped.
・If you specify in-store pickup, it will be issued after the customer picks up the product at the store. However, since we will process the receipt after receiving the item, the button may not be displayed immediately after receiving the item. Thank you for your understanding.

[Issuance procedure]
(1) Access your order history from My Page.
(2)Press the "order number" of the order for which you would like to issue a receipt in the order history list and proceed to the order history details.
(3)Click the "Issue Receipt" button at the top of the page.
(4) A receipt (PDF) will be displayed on the screen, so please save it as data or print it from your printer. As a general rule, a receipt will only be issued once.

If you close or go back to the page after the receipt (PDF) is displayed on the screen, the words "Reissue" will be displayed even if it has not been printed. Please prepare the printing environment in advance and press the "Issue Receipt" button.

[For cash on delivery]
If you would like a receipt, please tell the delivery person at the time of delivery that you would like a receipt.

About product delivery and shipping charges

Product delivery

[Standard delivery (delivered to your home, etc.)] We will ship within 3 business days from the date of receipt of your order.
We do not accept payment in installments.
The product will be delivered by Japan Post's Yu-Pack.
It will be delivered only within Japan.

[Store Pickup] Your order will arrive at your store within 5 to 10 business days from the date your order is received. We will notify you by email when it arrives at the store.
Regarding store pickuphere

*We do not ship on Sundays and holidays. Some orders placed on Saturdays, orders made during holidays, Golden Week, Obon, and New Year's holidays, or if we are very busy with a large number of orders, may take some time for your order to be shipped.
*For remote islands, shipping will be by sea.
*If you purchase adhesives, batteries, etc., they will be delivered by sea as air transport is not possible when delivering to Hokkaido and Okinawa prefectures. Please note that it may take more than a week for your package to arrive.
In addition, in the unlikely event that an item is out of stock, we will contact you by email or phone.

shipping fee

About overseas delivery services

International Shipping

KiwaseisakujoThe online store is powered by WorldShopping. You can ship overseas by using the services of the overseas shipping companies listed below. If you wish to have your order delivered overseas, please use the following services.

You can purchase Kiwaseisakujo products from overseas. We have introduced WorldShopping service who will purchase on behalf of you and deliver it to your doorstep. With support available in multiple languages, enjoy shopping in Kiwaseisakujo.

■International Shipping Guide

■World Shopping
・WorldShopping is a "proxy purchasing service for Japanese e-commerce sites" operated by Zigzag Co., Ltd.
・KiwaseisakujoOnline store membership registration is not required.
・WorldShopping provides special carts that support multiple languages: English, Chinese (simplified/traditional), and Japanese.
・Please refer to the WorldShopping official website and FAQ for details.

■WorldShopping Official
https://www.worldshopping.global/

■WorldShopping FAQ
https://www.worldshopping.global/en/help/faq/

About product delivery

It will be delivered only within Japan. We will ship your order within 3 business days from the day we receive your order.
(*We do not ship on Sundays and public holidays.It may take some time for some orders to be shipped on Saturdays, for orders on public holidays, Golden Week, Obon, New Year's holidays, or if we are very busy with many orders.)
In addition, in the unlikely event that an item is out of stock, we will contact you by email or phone.
We do not accept payment in installments.

About backordered products

Products marked as "order items" (someKiwa crystals(large bags, etc.) are ordered or made to order from domestic and overseas warehouses and manufacturers, so depending on inventory status, it may take more than 3 business days to ship. In addition, the delivery date may change depending on the product, so please be aware of this before placing your order.
In addition, it may not be possible to order the item due to the manufacturer discontinuing it. We will contact you in that case.

[Flow from ordering to shipping]
(1) Items that are displayed as "ordered products" in the stock status column are "backordered products."
↓
(2) When you press the "Add to Cart" button, a message will be displayed. Check the contents and press "Agree" to add the item to your cart.
↓
(3) "Backordered items" and regular items cannot be added to the cart at the same time. If you add both items at the same time, an error message will be displayed in your cart, so please delete either "Back Order Items" or "Regular Items" in your cart and update your cart.
↓
(4) Proceed to "Proceed to Purchase" from your cart and confirm your order.
↓
(5) We will check the delivery date of the "ordered item" and if it can be shipped within 3 business days, we will ship it sequentially.
↓
(6) Only if shipping takes more than 3 business days, we will notify you of the delivery date by email.


*"Backordered products" cannot be ordered at the same time as regular products.
*If the "ordered item" and regular item are in the same cart, you will not be able to proceed to the purchase process.
*We cannot bundle "ordered products" and regular products together.
*Please refrain from canceling "ordered items".
*Delivery date may vary depending on the product.
*It may not be possible to order this item due to the manufacturer discontinuing it.
*If you order multiple "backorder items", we will ship them as soon as all items are available.
*Payment methods other than cash on delivery, such as credit card payment and deferred payment, will be processed at the time of order completion. For items that require time to be shipped, payment will be made in advance.

Thank you for your understanding regarding the above.

About restock notification

Products that are displayed as "Restock Notification" are currently out of stock in the online store.
If you press the "Restock Notification" button and apply for a stock notification email, we will notify you by email to the email address you entered when the item is back in stock.

*Please note that even if you apply for "Restock Notification", if the product is no longer in stock, you will not receive an email notification.
*Application for "restock notification" is different from ordering or making a reservation, so it does not guarantee acceptance of your order or delivery of the product.
*If the product becomes difficult to stock, the notation on the page may be changed to "Sold Out".

Changing/adding/cancelling orders

Changes/Additions

If there are any changes to your order, please cancel your order from My Page and place a new order.
If you place a new order, the product may not be available due to changes in stock status. Thank you for your understanding.

Cancel

You can cancel your order from My Page within 1 hour of receiving the order.
*However, there is a possibility that we may not be able to accept cancellations due to shipping conditions. note that.

[Cancellation procedure]
(1) Access your order history from My Page.
(2)Click the "Cancel" button for the order you want to cancel in the order history list to complete the cancellation.
*Cancellations can be made within 1 hour of receiving your order. If the "Cancel" button is gray and cannot be pressed, you cannot cancel.

[Steps to add the same item to cart after cancellation]
Cancellations will also remain in your order history.
(1) Access your order history from My Page.
(2) Press the "order number" of the canceled order in the order history list to proceed to the order history details.
(3) You can add the item to your cart again by clicking the "Repurchase" button on the page.
*All items in the cart are 1. If you have more than 1 bag, please change it in your cart.
*Products that are on backorder or sold out will not be added to your cart.

About checking the shipping status

After shipping, we will send you a shipping completion email containing the Yu-Pack tracking number. You can also check from "Order History" on My Page.

About store pickup

Regarding store pickuphere

Regarding exchanges and returns

Please check within one week that the delivered product is the same as the ordered product and that there are no damages or defects.
In the event of an error on our part (misdelivery, damage, defectiveness), we will accept exchanges or returns.Contact usPlease contact us. Please note that we cannot accept exchanges or returns due to customer convenience.

Regarding returns, exchanges, refunds, and other inquiries regarding purchased items through online auctions, flea market sites, apps, etc., secondary distribution, etc., the seller is responsible for the return and exchange, and therefore, we will strictly refuse to respond to any inquiries, regardless of whether the item has been opened or unopened.

Exchange/return in case of wrong delivery

Exchange/return in case of damage/defectiveness

Examples of cases in which we cannot accept exchanges or returns

About mail magazine

Regarding registration/cancellation of e-mail magazine, etc.here

Contact information

For inquiries, please contact us.here

Guidelines for commercial use

Regarding commercial use of “parts”

KiwaseisakujoProducts purchased can be used for commercial purposes. (Some items are not eligible (e.g. finished products, kits/sets, licensed products, collaboration products, etc.)
Please check the terms of use below before using.

●There is no problem in creating and selling accessories with your original design using parts purchased from us. Please take advantage of our products.
●「KiwaseisakujoPlease refrain from posting any text using the name ``. (Example: “This part isKiwaseisakujoYou can buy it atKiwaseisakujoPlease contact us.'', etc.)
●Please refrain from selling products with our company's name on them. (OPP bags, tools, kits, sets, etc.)Kiwaseisakujo)
●Please refrain from selling products in our bags.
●Selling our recipes is prohibited. (See "About the use of 'recipes'" below)
●We will not be held responsible if any defects occur in the completed product using our parts.

「Kiwa crystalsRegarding commercial use of

Available for commercial use.
Please check the terms of use below before using.
*If you are a company or individual business owner and would like to use large quantities of crystal glass parts for your business, please contact us.Kiwaseisakujo Foreign Trading Department (gaisho-1@kiwa-inc.co.jp) Please contact us by email.

●When indicating the parts used,Kiwa crystals(Austrian-made crystal)" can be written.
●Kiwa crystalsIf you would like to include an explanation, you can quote the text below.
“「Kiwa crystals” is a crystal glass with very precise cuts.
It is produced by an Austrian manufacturer with a proven track record in a wide range of fields such as fashion, jewelry, and interior design, achieving high quality that meets professional specifications. ”

Regarding commercial use of “recipes”

●The copyright of our recipes, etc. is paid or free, regardless of the format of printed matter or data. Kiwaseisakujobelongs to. Unauthorized copying, scanning, digitization, etc., unauthorized reproduction, unauthorized distribution, or sale of any or all of our recipes, etc. is prohibited.
●We ask that you refrain from selling works that are exact reproductions of designs published in our recipes. (You can arrange and use it as an inspiration source.)

Regarding the use of “images”

●KiwaseisakujoCopyrighted materials such as text and images in the online store are owned by Co., Ltd.Kiwaseisakujobelongs to. Reproduction and unauthorized reproduction are prohibited.

About withdrawal

You can cancel your membership by yourself.

[How to withdraw]
After logging in, press "Withdraw" on My Page, and if you agree, the withdrawal procedure will be completed.

After canceling your membership, all points you hold will expire and will not be returned even if you register as a member again.
「wishlist”, “Order history”, and other member information will no longer be available.