Usage guide

About the product

・ The price display of the online store is "tax included".
・ The color of the product photo may be slightly different from the real thing due to the nature of the monitor display.
・ Color, shape, and size may vary depending on the production time and size, and natural materials and handmade products.
・ Products handled differ depending on the store. When purchasing at the store, directly to the store usedinquiryPlease come to the store.
・ Our accessory parts are sold assumed to be used as accessories. Be careful when handling small children so that they do not lick, put them in their mouths, or swallow.
・ For more information about handling accessories and metal fittingsHere

New member registration

「KiwaseisakujoTo use "online store" Member registrationIs required.Member registration is free.
Please register from the membership registration screen when shopping for the first time. Regarding your personal information provided, we will strive to protect personal information based on the following provisions.
Privacy policyHere

About points

-The total of each product with "Purchased amount (tax included) x 1 %" is returned as a point.
・ Since the target of the point is only the product amount, there is no subtraction from the shipping fee or fee.
・ The point is After the shipment is completedIt will be given to.
・ If you purchase using points, there is no point given to the purchase.

・ It can be used when purchasing the product next time as "1 point = 1 yen".
・ The number of points and usage history can be checked from My Page by logging in.
・ Please refrain from adding or changing points after your order is completed.
・The point system is different from the point card issued at the actual store, and it cannot be shared.Please note that.

・ The expiration date of the points is two years from the grant.
・ Please note that the points will be expired sequentially after the expiration date, and you will not be able to use it.

・ Points are converted to coupons and applied as discounts by setting the use points in the cart (image ①) (image ②).

・ Points can be used in the cart (image ①). Since it cannot be set on the payment screen, please return to the cart screen once. You can return to the cart screen from the pink shopping bag icon (image ③) displayed at the top right of the payment screen.
* If the total amount is less than 5,000 yen using points, shipping will be incurred.
* Point use cannot be used in conjunction with "Tadori Discount" or "Coupon".

Order method

(1) Login or member registration

Press the login icon, enter your email address and password in the form, and log in.
* For the first time (KiwaseisakujoIf you do not have an online store password), please register as a new member.

(2) Find products and recipes

From the menu's "product" and "recipe", you can search for products and recipes for each category. From "Sagasu", you can search for products and recipes with free words.
《One Point》
The display method can be selected on the product list screen, so please use it.
See in the image: Color ninup is easy to see.
See in detail: It is easy to see the development of the size and number of input. You can add it to the cart from the list screen.

(3) Put the product in the cart

Once you have decided the product you want, enter the quantity of the parts and press "Add to the cart".
If you press "Add the checked material to the cart" for recipe products, you can put the parts together in the cart. If you change the number of parts purchased in the recipe product, you can change it in the cart.

(4) Accounting

Check the product on the cart screen, press "Go to the purchase procedure" and proceed to the payment screen.
If an error message is displayed in the cart and "To the purchase procedure" is not displayed, adjust and delete the product and quantity in the cart according to the contents of the error message.

Example: The stock of ○○○ is insufficient. → As it is in the cart more than the stock number, please adjust the purchase quantity.
Example: "Ordered products" and "Normal products" products cannot be ordered at the same time. → Please delete either "Products taken" or "Normal product" from the shopping basket, complete the settlement of one product, and order again.

(5) Delivery destination selection, payment method selection

You can select the designated address receiving and over -the -counter receipt.
You can also receive the designated address to a different address in addition to the registered destination. You can press the "∨" (image ①) displayed in the upper right and add the information on the destination.

You can choose from credit card payment, PayPal, post -month payment (convenience store/account transfer), postpayment (convenience store/bank ATM), PayPay, COD.
* If you specify the store receipt, you can use only "credit card payment".

About cart

Products put in the cart during the login are automatically saved by the "cart storage function". If there is a product that was put in the cart at the time of the last login, the pop -up is displayed whether to put the cart content into one or delete.

If you leave it without operating a certain period of time, the expiration date of the session login expires and the contents of the cart will be cleared once, but if you are logging in and shopping.Return to the cart with the product in the re -login.


・ When the customer is "deleted" on its own.
・ When the cart content is combined into one with the out -of -stock [Product A] is put in the cart, [Product A] without stock is deleted from the cart.

* Product stock is not secured until all purchase procedures are completed.
* The price of the product, the number of entry, etc. may be changed. Please note that the information may be different from the time of putting it in the cart for a long -term cart.

About coupon

At the time of events and fairKiwaseisakujoCoupons may be distributed from. Please use it by all means.
Also, when using points, points are converted to coupons and discounts are applied.
In addition, various discounts such as more discounts may be applied as coupons.

Depending on the coupon, it may not be possible to use points, more than another coupon.Please understand in advance.

[Flow of coupon use]
(1) Once you have decided to purchase the product, please proceed from the cart screen to the purchase procedure.
(2) There is a part where the coupon code is entered in the payment screen.
(3) Enter your coupon code in the frame written as the coupon code.
(5) Please confirm that the contents of the coupon are reflected in your order and confirm the order.

・ The coupon will be sent by e -mail to those who have a birthday registration and want to have an e -mail magazine in the membership information.
・ Please register your birthday by the 25th of the birthday of your birthday.
・ Birthday coupons can be used until the end of the birth month.

・ Depending on the coupon, it may not be possible to use it with another coupon.
・ It is possible that the code is incorrectly entered or the expiration date has expired. Please check again before shopping.

KiwaseisakujoThere is no coupon distribution on other sites. Please be careful of coupon sites that are unrelated to us.

wishlistAbout

Press the heart mark next to the "Add to the cart" and "Check / purchase materials" button.wishlistYou can save the product in.
The saved products and recipes arewishlistYou can see it from the page.
Also,wishlistThe registered product is displayed in pink in pink on the product page and recipe page.

Even if you don't log inwishlistYou can use the function, but the content will be cleared after a certain period of time. If you want to save the contents, log in.

About order history

You can check your order history from the order history of My Page.
Order numberpushYou can confirm the details, re -purchase the product, cancel (order to meet the conditions only), and issue a receipt.

Re -purchase of products ordered in the past

[Flow of re -purchase]
(1) My Page → Order history → Press order number → To details of order history
(2) There is a product list and a "re -purchase" button in the detailed page of the order history. You can put the product in the cart from the "Re -Purchase" button.

・ When you press "Re -purchase", all products will enter the cart with "quantity 1".
・ Change the quantity in the cart.
* Waiting and sales discontinued products do not enter the cart.

cancel

You can cancel your order from the order history. There are conditions for cancellation. About the cancellation of the orderHere

Issuance of receipt

You can issue a receipt from the order history. Regarding the issuance of the receiptHere

Payment method

Please select the payment method from the following.
[Credit card payment] [PayPal] [Atone paid postpaid (convenience store/account transfer) [email request]] [Postpayment (convenience store/bank ATM) [email request]]NP postpayment (convenience store/post office/bank/LINE Pay) [mail request]] [PayPay] [Cash on delivery]

* If you specify the store receipt, you can use only [Credit Card Payment]. About the store receiptHere

Credit card payment

[Available credit card]
VISA ｜ Master Card ｜ JCB ｜ American Express ｜ Diners Club

The number of payments is only one payment.
Please use a credit card in the name of the person.
You need to enter the card number, expiration date, and security code on the payment screen.

Personal information such as credit card information is encrypted so that customers can use it safely.

Credit card payment will be settled within 3 business days after ordering. Products that take time to ship will be paid in advance. Please understand in advance.

Privacy policyPlease read and agree.

ATONE Payment the following month (convenience store/account transfer) [Email request]

ATONE (Atone) is a monthly payment that anyone can use immediately.
You can put together this month's usage and pay at a convenience store or account transfer the following month.
You can use it by logging in with the registered mobile phone number and password.
(If you have not registered as a member, you will need to register a new member.)

One point for 200 yen, you will earn great NP points for ATONE shopping. For more informationATONE official pagePlease see.

■ Payment method
We will email the number required for payment by e -mail early in the month following the shopping.
Please pay at a convenience store device such as Loppi or a bank ATM (pay-easy) by the 10th of the following month.
You can choose from the following four payment methods. Please complete the procedure by the end of the month from the smartphone app or the web My Page.

(1) Convenience store terminal / Bank ATM (pay-easy) * Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Account transfer
* Convenience store terminal / bank ATM (pay-earth) cannot be paid at Seven-Eleven.
* You can also pay the electronic barcode and postcard invoice at Seven -Eleven.

■ Notes
・ The payment fee is free.
・ The billing fee of 209 yen will be charged only for the month of use. (Free for account transfer)
・ Payment date varies depending on the payment method.
・ The price is from Net Protections Co., Ltd.Membership rulesBased on, we will request it by the specified method.
・ You may receive a billing email before shipping the product.

■ ATONE services provided by Net Protections are applied.

■ Click here for frequently inquired and frequently asked questions:Atone is the first guide

■ About the receipt
KiwaseisakujoIf you issue a receipt from your online store My Page, it will be a receipt only for products and shipping costs that do not include billing fees.
In addition, it is not possible to issue a receipt with only billing fees from Net Protections. Please understand in advance.

Postpaid (convenience store/Bank ATM) [Email request]

After the order is completed, it is a safe and simple "post -payment" that can be paid at "Convenience store / Bank ATM".
You can use it with only your mobile phone number and e -mail address.

■ Flow of payment
・ The day after the order is confirmed, we will inform you of the billing amount by email and SMS. Please pay by 10 days later.

■ Notes
・ The postpaid fee is 209 yen.
・ The price is from Net Protections Co., Ltd.Membership rulesBased on, we will request it by the specified method.
・ For detailsATONE official pagePlease see.
・ You may receive a billing email before shipping the product.

■ ATONE services provided by Net Protections are applied.

■ Inquiries-Frequently Asked Questions:Atone is the first guide

■ About the receipt
KiwaseisakujoIf you issue a receipt from your online store My Page, it will be a receipt only for products and shipping costs that do not include postpaid fees.
In addition, it is not possible to issue a receipt with only postpaid fees from Net Protections. Please understand in advance.

NP postpayment (convenience store/post office/bank/LINE Pay) [mail request]

■ Details of this payment method
After confirming the arrival of the product, it is a safe and simple settlement method that can be paid later at "convenience store", "post office", "bank", and "LINE Pay".
The invoice will be mailed separately from the product, so please pay within 14 days of issuance.
If you cannot confirm the payment even after the payment date, a fee may be added.

■ Please note
Store receipt serviceCannot be used.
You can not specify the post office or temporary stay at hotels and hospitals. ( * 1)

Postpaid fee:252 yen
To order postpaymentNet Protections Co., Ltd.Payment services are applied and transferred to the company.
NP post -payment terms and the company's privacy policyPlease agree and select a postpaid service.

Postpaid fee 225 yenKiwaseisakujoIt is not included in the display of the total amount when ordering the online store.
Please note that it is not included in the total amount of the order history of My Page or the total order amount of the receipt.

The usage limit is up to 55,000 yen (tax included) with a cumulative balance.Click on the banner for details.
If the user is a minor, please use it with the consent of the statutory agent.

■ Inspiring timing timing
KiwaseisakujoAfter the product is shipped, it will be shipped from Net Protections Co., Ltd. on the next business day.
If the invoice arrives before the product arrives, or it may take about 10 days from shipping the product. Please understand in advance.

■ About the receipt
The receipt that has been paid is a substitute for the receipt.
Convenience store: Payment receipt, bank: transfer slip (usage statement) / passbook, post office: payment slip and receipt
* The type of receipt changes for each payment location.
* To theseKiwaseisakujoThe eligible invoice issuing business registration number is not printed.

KiwaseisakujoIf you issue a receipt from your online store My Page, it will be a receipt only for products and shipping costs that do not include postpaid fees.
In addition, a receipt with only fees cannot be issued from Net Protections Co., Ltd. Please understand in advance.

( * 1) If the hospital / hotel / school is the destination, it will be specified as the delivery destination because it will be added when the department column can enter "management", "◯◯ department work", "staff", etc. There is a possibility that you can get it.

About receipt

Credit payment, PayPal, Atone the next month, postpayment,NP post -paymentIs possible to issue an electronic receipt (PDF) on My Page after shipping the product. (Sample of an e -receipt)
The address is the name registered in the member information. Please note that it cannot be changed when the receipt is issued.

[Published timing]
・ If you specify the designated address, you can issue it after shipping the product.
・ When the store receipt is specified, the customer can be issued after receiving the product at the store. However, after receiving the product, the button may not be displayed immediately after receiving it to perform the receiving completion processing. Please understand in advance.

[Procedure for issuance]
(1) Access the order history from My Page.
(2) Press the order number of order history list to issue the order history and proceed to the order history details.
(3) Press the "Receipt issuance" button at the top of the page.
(4) The receipt (PDF) will be displayed on the screen, so please save it in data or print from your printer. In principle, the receipt is issued only once.

If the receipt (PDF) is displayed on the screen, if the page is closed or returned, the word "reissue" will be included even if it is not printed. After preparing the printing environment in advance, press the "Receipt issuance" button.

[Cash on delivery]
If you wish to receive a receipt, please tell the delivery person at the time of delivery that you want to receive a receipt.

About delivery and shipping costs

Product delivery

[Normal delivery (delivered to your home, etc.)] It will be shipped during 3 business days from the date of acceptance.
We do not accept distribution.
The product delivery is Yu -Pack of Japan Post.
It will be delivered only in Japan.

[Store receipt] We will arrive at the store during 5-10 business days from the date of acceptance. We will notify you of the arrival at the store by e -mail.
About the store receiptHere

* We do not send shipping on days and holidays. If a part of the order of Saturdays, holidays, GW, Obon, New Year holidays, and many orders are very crowded, it may take some time to ship the product.
* Regarding remote islands, it will be a ship.
* If you purchase adhesive, batteries, etc., you will not be able to deliver air transportation when delivering to Hokkaido and Okinawa Prefecture, so it will be delivered by ship. Please note that it may take more than a week to arrive.
In the unlikely event that stock is out of stock, we will contact you by e -mail or telephone.

postage

About overseas delivery services

Overseas delivery/International Shipping

KiwaseisakujoThe online store has introduced Worldshopping. By using the services of overseas delivery companies below, you can deliver them overseas. If you wish to deliver overseas, please use the following services.

You Can Purchase Kiwaseisakujo Products from overseas. We Have Introduced WorldShopping Service Your Doorstep. With Support Available in Multiple Languages, Enjoy Shopping in Kiwaseisakujo.

■ International Shipping Guide

■ WORLDSHOPPING
・ WORLDSHOPPING is a “Japan -domestic EC site agency purchase” service operated by Zigzag Co., Ltd.
・KiwaseisakujoNo online store registration is required.
・ Worldshopping will provide a dedicated cart for multiple languages ​​in English, Chinese (simplified/vine).
・ For details, please refer to the Worldshopping official website and FAQ.

■ WorldShopping Official
https://www.worldshopping.global/

■ WORLDSHOPPING FAQ
https://www.worldshopping.global/en/help/faq/

About product delivery

It will be delivered only in Japan. We will ship during the shortest day to 3 business days from the date of acceptance.
( * Sundays and holidays are not served. We do not carry out the order of Saturdays, holidays, GW, Obon, New Year holidays, and if the order is very crowded, the product is shipped. It may take some time.
In the unlikely event that stock is out of stock, we will contact you by e -mail or telephone.
We do not accept distribution.

About the product taken

Products with "ordered products" (some)Kiwa crystals(Obukuro, etc.), etc.) Domestic and overseas warehouses and manufacturers are ordered or made -to -order, so it may take 3 business days to ship depending on the stock status. In addition, depending on the product, the delivery date may fluctuate, so please note that you can order it in advance.
In addition, it may not be possible to order due to the out -of -print manufacturer. In that case, we will contact you.

[Flow from order to shipping]
(1) What is displayed in the stock status column that is displayed as "Product taken" is "Product taken".
↓
(2) Press the "Add to Cart" button to display a message. Check the contents and press "Agree" to add a product to the cart.
↓
(3) "Products taken" and regular products cannot be put in the cart at the same time. If you put it at the same time, an error message will be displayed in the cart, so delete the cart inside or the "normal product" and update the cart.
↓
(4) Please proceed to "Purchase procedure" from inside the cart and confirm the order.
↓
(5) We will check the delivery date of the “ordered product” and ship it sequentially if it can be shipped within 3 business days.
↓
(6) We will inform you of the delivery date by e -mail only if it takes 3 business days or more.


* "Products taken" cannot be ordered at the same time as normal products.
* If the regular product is in the same cart as "ordered product", you will not be able to proceed to the purchase procedure.
* We cannot bundle the "product you are ordered" and the normal product.
* Cancellation of "Products taken" is refrained from canceling.
* Delivery time may fluctuate depending on the product.
* It may not be possible to order due to the manufacturer's discontinuation.
* If you order more than one "Products taken", we will ship as soon as all products are available.
* Payment methods other than cash on delivery, such as credit card payments and postpayment, will be handled at the time of order completion. Products that take time to ship will be paid in advance.

Please understand in advance about the above.

Restock information

The product displayed as "Restock notice" is a product that is currently in stock in the online store.
Press the "Restock notification" button and apply for an email. When the product arrives, we will notify you by e -mail to the entered e -mail address.

* Please note that even if the product is difficult to arrive, the notification by e -mail will not be distributed even if you apply for the "restock notification".
* Applications for "restock notifications" are different from ordering and reservations, so we do not guarantee the acceptance of orders and deliver products.
* If the product is difficult to arrive, the notation on the page may be changed to "discontinuation".

Changes / additions / cancellations of orders

Change / addition

If you have changed your order, please cancel from My Page once and order again.
If you order again, the product may not be available due to the fluctuation of the stock status. Please understand in advance.

cancel

Orders within an hour of order reception can be canceled from My Page.
* However, there is a possibility that the cancellation cannot be accepted due to the shipping status. note that.

[Cancellation procedure]
(1) Access the order history from My Page.
(2) Press the "Cancel" button on the order you want to cancel the order history list and complete the cancellation.
* The timing when canceled is within one hour from the order reception. If the "Cancel" button is gray and cannot be pressed, you cannot cancel.

[Procedure to put the same product in the cart after cancellation]
Cancellation history also remains in the order history.
(1) Access the order history from My Page.
(2) Press "Order number" of the canceled order in the order history list and proceed to the order history details.
(3) You can put the product again in the cart from the "Re -Purchase" button in the page.
* All quantities to enter the cart are 1. If you have more than 1 bag, change it in the cart.
* Waiting and sales discontinued products do not enter the cart.

Confirmation of shipping status

After shipping, we will send you a shipping completion email with the tracking number of Yu -Pack. You can also check from the "order history" of My Page.

About store receipt

About the store receiptHere

About exchange / return

Please check if the delivered product is definitely the ordered product, or if there is no damage or defect.
In case of inconvenience (incorrect delivery, damage, defective), we accept exchanges and returns.inquiryPlease contact us more. In addition, we cannot accept exchanges or returns due to customer's convenience.

Regarding the seller's responsibility, regarding returns, refunds, and other inquiries purchased in secondary distribution, such as online auctions, flimship apps, etc. should be done under the responsibility of the seller, regardless of unopened or opened. We will refuse the response.

Replacement / return in case of incorrect delivery

Replacement / return in case of damage or defective

Examples that cannot be replaced or returned

About e -mail magazine

Regarding or canceling e -mail magazinesHere

Inquiry

For inquiriesHere

Guidelines for commercial use

About commercial use of "parts"

KiwaseisakujoThe products purchased by is available for commercial use. (Some are not eligible Finished product, kit set, license product, collaboration product, etc.)
Please check the following usage conditions and use it.

● There is no problem using the parts purchased by our company and producing and selling accessories with your original design. By all means, please use our products.
●「KiwaseisakujoWe are not sure to post the wording that has been used. (Example: "This part isKiwaseisakujoYou can buy it in "" "" "KiwaseisakujoPlease contact us, etc.)
● We are not sure to sell products with our name as they are. (OPP bags, tools, kits, sets, etc.Kiwaseisakujo)
● We refrain from selling it in our bag.
● Selling our recipes is prohibited. (See "Use of" Recipes "below")
● We do not bear any responsibility if the product after completion occurs using our parts.

「Kiwa crystalsAbout commercial use

Commercial use is available.
Please check the usage conditions below and use it.
* If you are a company / sole proprietor, if you want to use a large amount of crystal glass parts in your business.Kiwaseisakujo Foreign trade department (gaisho-1@kiwa-inc.co.jp) Please contact us by email.

● When describing the parts usedKiwa crystalsCan be used as "using" and "Using high -quality crystal glass parts made in Europe".
●Kiwa crystalsIf you want to describe the explanation, you can quote the following text.
“「Kiwa crystalsIs a crystal glass with a very precise cut.
It is produced by European manufacturers with a proven track record in a wide range of fields such as fashion jewelry interiors, achieving high -professional quality. "

About commercial use of "recipe"

● Copyright of our recipes, etc., are paid, free of charge, regardless of the format of printed materials and data KiwaseisakujoI belong to. We are prohibited from unauthorized double made, unauthorized reproduction, unauthorized reproduction, unauthorized distribution, and sales of unauthorized copies, scanning, digitalization, etc.
● We are not sure to sell works that have been duplicated as they are. (It is possible to use it as an inspiration source and use it.)

About the use of "images"

●KiwaseisakujoWorks such as sentences and images in the lanterns are CorporationKiwaseisakujoI belong to. Duplicate, unauthorized reproduction prohibited.

About withdrawal

You can unsubscribe on your own.

[How to withdraw]
After logging in, press "withdraw" on My Page and accept the withdrawal procedure.

After unsubscribing, all the points held are expired, and even if you are registered again, the points you owned will not return.
「wishlistYou will not be able to confirm member information such as "order history".