Contact us

The contact point varies depending on the content of your inquiry. Please check the details and contact each counter.

Frequently asked questions

We have compiled a list of frequently asked questions. Please see below first.

● I can't log in. (I had previously registered as a member.)
→After the online store renewal on October 17, 2023, we conducted maintenance on February 1, 2024 to delete the registered data of members whose accounts have not been activated. If you wish to use the service again, please register as a member again.Please see this page for more details.

● Purchase history before October 17, 2023,wishlisthas disappeared.
→This site has been renewed on October 17, 2023. purchase history,wishlist, passwords cannot be carried over from the old site. We apologize for any inconvenience this may cause. Please contact us if there is a product you are looking for.Please see this page for more details.

● I would like a receipt from before October 15, 2023.
→As previously notified in the notice and important notice email, receipts for orders placed before October 15, 2023 will no longer be issued from My Page.Please see this page for more details.

  • ●Answers will be sent in order. If your inquiry is received outside of business hours or on a holiday, if it takes time to confirm, or if we receive a large number of inquiries, it may take us some time to respond. Thank you for your understanding.
  • ● Please note that in some cases, we may be able to provide answers over the phone.
  • ● Please note that depending on the content of your inquiry, we may not be able to respond. We will use your opinions as a reference for future service improvements and operations.

《Please》

  • ● There are an increasing number of cases where we are unable to reply due to incorrectly entered email addresses. Please check your email address before sending.
    If you have specified an e-mail address/domain to prevent spam e-mail, please set to receive "kiwaseisakujo_online@kiwa-inc.co.jp", "@kiwa-inc.co.jp", and "@form.run".

  • ●Responses are in response to the specific questions of the customer who inquired.
    We strictly prohibit any diversion or secondary use of part or all of the response content, or disclosure to anyone other than the customer, without our permission.

Individual customers

1. Contact the online store

・About online store products (inventory, arrival, availability, etc.)
・About online store delivery
・Regarding defects and exchanges of products purchased at the online store
・About online store troubles (errors, not being able to order, etc.)
・How to make recipes posted on the online store
・Opinions and requests regarding the online store

  • Contact form

    Contact us

  • Contact us by phone

    distribution center
    (About orders and delivery)

    Tel: 048-795-7022

    9:00～17:00 (Closed on Sundays and holidays)

    [Please] For inquiries other than urgent inquiries regarding orders and shipping, please contactContact formPlease feel free to contact us.

2. Contact the store

・About defects and exchanges of products purchased at the store
・Opinions and requests for stores

[Request]
We do not accept inquiries via email to confirm the availability of products at each store, the number of items in stock, availability, or to make reservations for classes. Call your store directlyThank you for contacting us.

3. Contact the head office

・KiwaseisakujoOpinions and requests for
・“I want this kind of product” “I want this kind of service” etc.

  • Contact form

    Contact us

  • Contact us by phone

    Head office

    Tel: 03-3863-5111

    9:30～18:30 (Closed on Saturdays, Sundays, and holidays)

    [Request] For inquiries to stores and online stores, please use the respective contact points.

Corporate and individual business owners

1. Inquiries to the Foreign Business Division/Sales Division

・About bulk purchases and discounts
・About ordering products
・About parts processing and original production
・About assembly service
・About OEM and novelty goods production

2. Public Relations/Press Inquiries

・Regarding interviews

Please send your proposal by email. We will respond within a week.

  • Contact us by email

    Contact us (email software)

  • Telephone/Fax/Mail

    Public relations/press

    Tel: 03-3863-5111
    Fax: 03-3865-7159

    2-1-10 Asakusabashi, Taito-ku, Tokyo 111-0053
    KiwaseisakujoHead office building 7F
    9:30～18:30 (Closed on Saturdays, Sundays, and holidays)

3. Contact the head office

・New product suggestions
・Service suggestions
・Corporate transaction proposals
・Suggestions for opening properties

  • Contact form

    Contact us

  • Contact us by phone

    Head office

    Tel: 03-3863-5111

    9:30～18:30 (Closed on Saturdays, Sundays, and holidays)