inquiry

The counter may vary depending on the content of your inquiry. Please check the details and contact each counter.

Frequently asked questions

We have compiled a list of frequently asked questions. First, please see below.

● Cannot log in. (I've previously registered as a member.)
→After the online store was renewed on October 17, 2023, we carried out maintenance on February 1, 2024 to delete registered data for members whose accounts are not activated. If you wish to use the service again, please register as a member again.For more information, please see this page.

● Purchase history before October 17th, 2023, andwishlistis gone.
→This site was renewed on October 17th, 2023. Purchase history,wishlist, passwords are not accepted for transfer from the old site. We apologize for any inconvenience this may cause. If you have the item you are looking for, please contact us.For more information, please see this page.

● I would like a receipt before October 15th, 2023.
→As we have notified in advance via the notice and important notice email, receipts for orders placed before October 15th, 2023 from My Page have no longer been issued.For more information, please see this page.

  • ● We will send your responses in order. If you have any inquiries received outside of business hours or on holidays, or if you have a large number of inquiries that take longer to confirm, it may take some time to respond. Thank you for your understanding.
  • ● Please note that in some cases we may respond via phone.
  • ● Please note that we cannot respond to any inquiries depending on the content of your inquiry. The opinions we receive will be used as a reference for future service improvements and business operations.

{Please}

  • ● There are an increasing number of cases where we cannot reply due to incorrect email address input. Please check your email address before sending it.
    If you have specified your email address or domain to prevent spam, etc., please set it to receive the email address and domain as a way to prevent spam.

  • ● The answers are to answer specific questions from customers who have enquired.
    We strictly refuse to reuse or secondary use of part or entire response content, or disclose it to anyone other than the customer without our permission.

Individual customers

1. Contact the online store

・About products from the online store (stock, arrival, availability, availability, etc.)
・About online store delivery
・Regarding defects and exchanges of products purchased from the online store
・Regarding problems with online store (errors, inability to place orders, etc.)
・How to make recipes featured in the online store
・Opinions and requests for online stores

  • Contact form

    Contact Us

  • Telephone inquiries

    Delivery Center
    (About orders and delivery)

    Tel: 048-795-7022

    9:00～17:00 (Closed on Sundays and public holidays)

    [Request] For inquiries regarding orders and delivery, please contact us at:Contact formPlease contact us via ".

2. Contact the store

・Regarding defects and exchanges of products purchased in the store
・Opinions and requests for the store

【please】
We do not accept emails to confirm whether or not the products we carry at each store, the quantity of stock, the reservations we have, or to book seminars. Call the store directlyPlease contact us.

3. Contact the Head Office

・KiwaseisakujoYour opinions and requests for
・"I want this product" or "I want this service" etc.

  • Contact form

    Contact Us

  • Telephone inquiries

    main office

    Tel: 03-3863-5111

    9:30～18:30 (Closed on Saturdays, Sundays, and public holidays)

    [Request] Please use the respective counters for inquiries about stores or online stores.

Customers of corporations and sole proprietors

1. Inquiries to the Foreign Trade Division and Sales Division

・Bulk purchases and discounts
・About ordering of products
・Processing parts and original production
・Assembly service
・About OEM and novelty goods production

2. Contact the Public Relations and Press

・Regarding interviews

Please send the proposal by email. We will respond within one week.

  • Contact us by email

    Contact us (email software)

  • Telephone, fax, mail

    Public Relations and Press

    Tel: 03-3863-5111
    Fax: 03-3865-7159

    2-1-10 Asakusabashi, Taito-ku, Tokyo 111-0053
    KiwaseisakujoMain store building 7F
    9:30～18:30 (Closed on Saturdays, Sundays, and public holidays)

3. Contact the Head Office

・Proposals for new products
・Service suggestions
・Proposals for corporate transactions
・Proposal of property opening

  • Contact form

    Contact Us

  • Telephone inquiries

    main office

    Tel: 03-3863-5111

    9:30～18:30 (Closed on Saturdays, Sundays, and public holidays)