User Guide

About the product

-Prices displayed on the online store are "tax included".
- Due to the nature of the monitor display, the color of the product photo may differ slightly from the actual product.
-The color, shape, and size may vary depending on the production period and size, and for natural materials and handmade products, the color, shape, and size may vary depending on the product.
・Products available vary depending on the store. When purchasing in a store, directly to the store where you are using it.inquiryPlease come and visit us.
-Our accessory parts are sold with the aim of being used as accessories. Please be careful when handling this product so that small children do not lick, put it in their mouth, or swallow it.
・For more information on handling accessory parts and metal fittingsHere

New Membership Registration

「KiwaseisakujoTo use the online store Register as a memberis required.Membership registration is free.
Please register from the membership registration screen when making your first purchase. Regarding the personal information provided by customers, we will strive to protect personal information based on the following regulations.
Privacy policyHere

About the points

・The total of each product, "Purchase amount (tax included) x 1%" will be returned as points.
- Points are eligible for the product amount, so there is no deduction from shipping or handling fees.
・The points are After shipping is completedwill be granted to.
-If you make a purchase using points, points will not be awarded for the purchase.

・You can use it when purchasing the next item as "1 point = 1 yen."
・You can check the number of points and usage history from your My Page by logging in.
- Please refrain from adding or changing the points you use after your order has been completed.
・The point system is different from point cards issued in physical stores, so sharing is not possible.Thank you for your understanding.

・Points will be valid for two years from the time of grant.
- Please note that points will expire one after the expiration date and will no longer be usable.

- Points will be converted into a coupon by setting the usage points (Image 1) in the cart (Image 2) and applied as a discount.

・Points can be used in the cart (Image 1). You cannot set it on the payment screen, so please return to the cart screen. You can return to the cart screen using the pink shopping bag icon (Image 3) displayed in the top right of the payment screen.
*If the total amount becomes less than 5,000 yen using points, shipping charges will be incurred.
*Points cannot be used in conjunction with "Yoridori Discount" or "Coupons."

How to order

(1) Log in or register as a member

Please click the login icon, enter your email address and password in the form and log in.
*First time users (KiwaseisakujoIf you do not have an online store password), please register as a new member.

(2) Search for products and recipes

You can search for products and recipes by category from the "Products" and "Recipes" menu. From "Search" you can search for products and recipes using free words.
《One point》
You can select the display method on the product list screen, so please feel free to use it.
View in image: Color Nine Nup is easy to see.
View in detail: The size and quantity distribution is easy to read. You can add it to your cart from the list screen.

(3) Add item to cart

Once you have decided on the product you want, enter the quantity of parts and press "Add to Cart".
For recipe products, click "Add checked ingredients to cart" to add parts all together to your cart. If you want to change the number of parts purchased for recipe products, you can change them in your cart.

(4)Case

Check the item on the cart screen, click "Go to purchase procedure" and proceed to the payment screen.
If an error message appears in your cart and "Go to Purchase Procedure" is not displayed, please adjust and delete the products and quantities in your cart according to the contents of the error message.

Example: XXX stock is insufficient. →The item is in your cart more than the stock, so please adjust the quantity you purchase.
Example: You cannot order "backordered items" and "regular items" products at the same time. → Delete either the "Backordered Item" or "Regular Item" from your shopping cart and place your order again after completing the payment for one of the items.

(5) Select delivery address and payment method

You can choose to pick up your designated address or in-store.
To receive your designated address, you can also send it to a different address in addition to the registered delivery address. You can add delivery address information by pressing "∨" (Image 1) displayed in the top right corner.

You can choose from credit card payment, PayPal, atone next month's payment (convenience store/direct debit), deferred payment (convenience store/bank ATM), PayPay, or cash on delivery.
*If you specify to pick up at a store, you can only use "credit card payment."

About Cart

Products added to your cart while logging in will be automatically saved using the "Cart Save Function." If there are any items you have added to your cart when you logged in last time, a pop-up will appear asking you to combine the cart contents into one or delete them.

If you leave the session without operating for a certain period of time, the session login will expire and the contents of the cart will be cleared once, but if you have logged in and made a purchase,Log in again to return to the cart where the item is included.


- When the customer is "deleted" himself.
- When out-of-stock [Product A] is added to your cart and the cart contents are combined into one, out-of-stock [Product A] will be deleted from the cart.

*Product stock will not be reserved until all purchase procedures are complete.
*Product prices and quantity included may change. Please note that items that have been placed in your cart for a long period of time may differ from the time they were added to your cart.

About coupons

At events, fairs, etc.KiwaseisakujoCoupons may be distributed from. Please feel free to use it.
Also, when using points, points will be converted into coupons and discounts will be applied.
In addition, various discounts such as Yoridori Discount may also be applied as coupons.

Depending on the coupon, it may not be possible to use points, a bargain discount, or other coupons in conjunction with other coupons.Thank you for your understanding.

[Coupon usage process]
(1) Once you have decided on the item you want to purchase, please proceed to "Proceed to purchase" from the cart screen.
(2) There is a section where you can enter the coupon code in the payment screen.
(3) Please enter your coupon code in the box marked with the coupon code written on it.
(5) Please check whether the contents of the coupon are reflected in your order before confirming your order.

・Coupons will be sent by email to those who have registered their birthdays in their membership information and would like to use the email newsletter.
・Please register your birthday by the 25th of the month before your birthday.
- Birthday coupons can be used until the end of your birthday month.

- Depending on the coupon, it may not be possible to use points, a bargain discount, or another coupon.
・It is possible that the code has been entered incorrectly or the expiration date has expired. Please check again before using it for shopping.

KiwaseisakujoCoupons are not distributed on other sites. Please be aware of coupon sites that are unrelated to us.

wishlistAbout

Press the heart mark next to the "Add to Cart" and "Confirm/Purchase Ingredients" button to seewishlistYou can store products in the following section.
Saved products and recipeswishlistYou can view it from the page.
Also,wishlistThe registered products will have a heart mark displayed in pink on the product page and recipe page.

Even if you don't log inwishlistYou can use the function, but the contents will be cleared after a certain amount of time has passed. If you want to save the contents, please log in.

About order history

You can check your order history from the order history on my page.
Order numberpushThis allows you to check details, re-purchase the item, cancel (only orders that meet the conditions), and issue a receipt.

Repurchase of previously ordered items

[Repurchase process]
(1)My Page → Order History → Press Order Number → Go to Order History Details
(2) There is a product list and a "Repurchase" button in the order history details page. You can add the item to your cart using the "Repurchase" button.

・If you press "Repurchase" then all products will be added to your cart with "Quantity 1".
・Please change the quantity in your cart.
*Products waiting to arrive or out of stock will not be added to your cart.

cancel

You can cancel an order from your order history. There are conditions for cancellation. Regarding order cancellationsHere

Issuing receipts

You can issue receipts from your order history. Regarding issuing receiptsHere

Payment method

Please choose your payment method from the following:
[Credit card payment] [PayPal] [Atone next month postpay (convenience store/direct debit) [mail request] [Payment after payment (convenience store/bank ATM) [mail request] [Payment after payment] [NP Deferred Payment (Convenience Store/Post Office/Bank/PayPay) [Mail Request]】【PayPay】【Cash on delivery】

*If you specify that you wish to pick up at a store, you can only use [credit card payment]. Regarding store pickupHere

Credit card payment

[Credit cards available]
VISA | Master Card | JCB | AMERICAN EXPRESS | Diners Club

Payment is only available once.
Please use a credit card in your name.
You will need to enter your card number, expiration date, and security code on the payment screen.

Personal information such as credit card information is encrypted to ensure that customers can use it safely.

Credit card payments will be processed within 3 business days after placing your order. Items that take a long time to ship will be paid in advance. Thank you for your understanding.

Privacy PolicyPlease read this article and agree to this article.

atone Next month payment (convenience store/direct debit) [email request]

Atone is a payment for the following month that anyone can use immediately.
You can collect all of this month's usage and pay by convenience store or by direct debit the following month.
You can use this service by logging in with your registered mobile phone number and password.
(If you have not registered as a member, you will need to register as a new member.)

Earn 1 point for 200 yen and great value NP points that can be used for atone shopping. For more information,Atone official pagePlease see.

■Payment method
You will receive an email with the number you need to pay in the beginning of the month after your purchase.
Please pay by the 10th of the following month using a convenience store device such as Loppi or a bank ATM (Pay-easy).
You can choose from the following four payment methods: Please complete the procedure by the end of the month using the smartphone app or the Web My Page.

(1) Convenience store terminal / Bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Direct Debit
*Convenience store devices/bank ATMs (Pay-easy) cannot be paid at 7-Eleven.
*Electronic barcodes and postcard invoices can also be paid at 7-Eleven.

■Notes
- There is no payment fee.
-A billing fee of 209 yen will be charged only for the month of use. (Free if you use direct debit)
- The due date varies depending on the payment method.
・The fee is from Net Protections Co., Ltd.Membership TermsWe will request the request using the specified method based on this.
- You may receive a request email before the product is shipped.

■The atone service provided by Net Protections Co., Ltd. is applicable.

■For inquiries and FAQs, click here:atone First Guide

■Receipts
KiwaseisakujoWhen issuing a receipt from My Page on the online store, the receipt will be for only the product and shipping costs, and does not include a billing fee.
In addition, we cannot issue receipts that only charge fees can be sent by Net Protections Co., Ltd. Thank you for your understanding.

Deferred payment (convenience store/bank ATM) [request for email]

This is a safe and easy, deferred payment method that allows you to pay at a convenience store or bank ATM once your order is completed.
You can use your mobile phone number and email address now.

■Payment process
-The day after your order is confirmed, we will inform you of the billing amount via email and SMS. Please pay by 10 days later.

■Notes
・The deferred payment fee is 209 yen.
・The fee is from Net Protections Co., Ltd.Membership TermsWe will request the request using the specified method based on this.
・For details,Atone official pagePlease see.
- You may receive a request email before the product is shipped.

■The atone service provided by Net Protections Co., Ltd. is applicable.

■Contact us-Frequently asked questions:atone First Guide

■Receipts
KiwaseisakujoWhen issuing a receipt from My Page on the online store, the receipt will be for only the product and shipping fee, and does not include a deferred payment fee.
In addition, we cannot issue receipts that only require deferred payment fees from Net Protections Co., Ltd. Thank you for your understanding.

NP Deferred Payment (Convenience Store/Post Office/Bank/PayPay) [Mail Request]

■Details of this payment method
This is a safe and easy payment method that allows you to pay after confirming the arrival of the product and then use a convenience store, post office, bank, or PayPay.
The invoice will be sent separately from the product, so please make payment within 14 days of issuance.
If payment cannot be confirmed even after the payment deadline has passed, a fee may be added.

■Note
Store pickup serviceis not available.
You cannot specify delivery addresses for temporary accommodations such as post offices, hotels, hospitals, etc. (※1)

Deferred payment fee:252 yen
For postpaid orders,Net Protections Co., Ltd.The deferred payment service will be applied and the payment claim will be transferred to the company.
NP Deferred Payment Terms and Company's Privacy PolicyPlease agree to this and choose a deferred payment service.

The deferred payment fee of 252 yen isKiwaseisakujoThis is not included in the total amount displayed when ordering at the online store.
Please note that this is not included in the amount displayed in your order history on your My Page or the total order amount in your receipt.

The cumulative balance is up to 55,000 yen (tax included).Click on the banner for details.
If the user is a minor, please use the service with the consent of a legal representative.

■Invoice delivery timing
KiwaseisakujoAfter the product is shipped, it will be shipped from Net Protections Co., Ltd. the next business day.
The invoice may arrive before the product arrives, or it may take up to 10 days from the time of shipment. Thank you for your understanding.

■Receipts
The receipt you have paid will serve as a receipt.
Convenience store: Payment receipt, Bank: Transfer form (list of usage details) and bankbook, Post office: Payment form and receipt, PayPay: Payment completion screen, invoice (payment form)
*The type of receipt will vary depending on the payment location.
*If you would like to use the invoice you paid using PayPay as proof of proof, please check with the address to confirm the validity of the invoice.
*TheseKiwaseisakujoThe eligible invoice issuing business registration number will not be printed.

KiwaseisakujoWhen issuing a receipt from My Page on the online store, the receipt will be for only the product and shipping fee, and does not include a deferred payment fee.
In addition, we cannot issue receipts that only charges can be made by Net Protections Co., Ltd. Thank you for your understanding.

(※1) If the address is a hospital, hotel, or school, you can enter "Manager", "Working with XXXX", or "Staff" in the department column, and the delivery address will be taken into consideration during the review, so you may be able to specify the delivery address.

About receipts

Credit card payment, PayPal, atone Payment next month, deferred payment,NP Deferred PaymentYou can issue an electronic receipt (PDF) on your My Page after the product is shipped. (Sample electronic receipt)
The address will contain the name registered in your membership information. Please note that changes cannot be made when a receipt is issued.

[Timing of issue possible]
・If you specify that you receive your specified address, the product can be issued after it has been shipped.
-If you specify that you are picking up at a store, the product can be issued after you have received it in the store. However, since we will complete the receipt after receiving the product, the button may not be displayed just after receiving it. Thank you for your understanding.

[Issuance procedure]
(1) Access your order history from your My Page.
(2) Press the "Order Number" for the order you want to issue a receipt in the order history list to go to the order history details.
(3) Press the "Issue Receipt" button at the top of the page.
(4) A receipt (PDF) will be displayed on the screen, so please save it as data or print it from your own printer. In principle, receipts can only be issued once.

If you close or return the page after the receipt (PDF) is displayed on the screen, the words "reissue" will be included even if they are not printed. Please prepare the printing environment in advance and then press the "Issue Receipt" button.

[Cash on delivery]
If you would like a receipt, please tell the delivery person that you would like a receipt when you deliver it.

Product shipping and shipping charges

Product delivery

[Normal delivery (delivery to your home, etc.)] The item will be shipped within 3 business days from the date of receipt of your order.
We do not accept subdivisions.
Products will be delivered by Japan Post Yu-Pack.
Delivery will only be within Japan.

[Store pickup] The store will arrive within 5 to 10 business days from the date of your order. We will notify you of your arrival at the store by email.
Regarding store pickupHere

*We do not ship on Sundays or holidays. If some of the orders placed on Saturdays, orders made during holidays, Golden Week, Obon, New Year's holidays, and the event is very busy, and it may take some time for the product to be shipped.
*For remote islands, it will be shipped by sea.
*If you purchase adhesives, batteries, etc., air delivery will not be possible when it is delivered to Hokkaido or Okinawa Prefecture, so the item will be shipped by sea. Please note that it may take more than a week for the item to arrive.
In the unlikely event that the item is out of stock, we will contact you by email or phone.

postage

About overseas delivery services

International Shipping

KiwaseisakujoThe online store has WorldShopping installed. You can ship overseas by using the services provided by the following overseas shipping company. If you would like to have your item shipped overseas, please use the following services.

You can purchase Kiwaseisakujo products from overseas. We have introduced WorldShopping service who will purchase on behalf of you and deliver it to your doorstep. With support available in multiple languages, enjoy shopping in Kiwaseisakujo.

■International Shipping Guide

■WorldShopping
-WorldShopping is a "representative purchase of e-commerce sites in Japan" service operated by ZigZag Co., Ltd.
・KiwaseisakujoThere is no need to register as a member of the online store.
-WorldShopping will provide a dedicated cart that supports multiple languages, including English, Chinese (simplified/traditional), and Japanese.
・For more information, please refer to the WorldShopping official website and FAQ.

■WorldShopping Official
https://www.worldshopping.global/

■WorldShopping FAQ
https://www.worldshopping.global/en/help/faq/

Product delivery information

Delivery will only be within Japan. We will ship your order within the same day to three business days from the date of receipt.
(※We do not ship on Sundays or holidays. If some orders are placed on Saturdays, orders made during holidays, Golden Week, Obon, New Year's holidays, and the event is very busy, it may take some time for the product to be shipped.)
In the unlikely event that the item is out of stock, we will contact you by email or phone.
We do not accept subdivisions.

About backordered items

Items marked as "Backordered Items" (some itemsKiwa crystalsLarge bags, etc. are ordered and made to order from domestic and overseas warehouses and manufacturers, so depending on inventory, it may take more than 3 business days to ship. Also, delivery dates may vary depending on the product, so please be aware of this before placing your order.
In addition, due to manufacturer discontinuation, it may not be possible to order the product. We will contact you in that case.

[Process from order to shipping]
(1)The items that are displayed as "Backordered Items" in the Stock Status column are "Backordered Items."
↓
(2) A message will appear when you press the "Add to Cart" button, so check the contents and press "Agree" to add the item to your cart.
↓
(3) "Backordered items" and regular items cannot be added to your cart at the same time. If you add the product at the same time, an error message will be displayed in your cart, so please delete either "Order Items" or "Regular Items" in your cart and update your cart.
↓
(4) Please proceed to "Go to Purchase Process" from within your cart and confirm your order.
↓
(5)We will confirm the delivery date for the "backordered items" and if it is possible to ship within 3 business days, we will ship them in order.
↓
(6)We will only inform you of the delivery date by email if it takes more than 3 business days to ship.


* "Backordered items" cannot be ordered at the same time as regular items.
*If the "backordered item" and the regular item are in the same cart, you will not be able to proceed to the purchase process.
*We cannot ship "backordered items" together with regular items.
*We do not accept cancellations for "backordered items."
*Delivery dates may vary depending on the product.
*It may not be possible to order due to manufacturer discontinuation.
*If you order multiple "backordered items", we will ship them as soon as all items are ready.
*Payment methods other than cash on delivery, such as credit card payments and deferred payments, will be processed upon completion of your order. Items that take a long time to ship will be paid in advance.

Please be aware of the above.

Regarding restock notification

Items marked as "Restock Notice" are items that are currently out of stock in the online store.
If you press the "Restock Notification" button and apply for an email notification of arrival, we will notify you by email when the product has arrived.

*Please note that even if you apply for a "Restock Notice," if it becomes difficult to receive the product, we will not send you an email notification.
*Applications for "Restock Notice" differ from ordering or reservations, so we cannot guarantee that you will receive your order or deliver the product.
*If it becomes difficult to receive the product, we may change the notation on the page to "Sold Out".

Change, add, and cancel orders

Changes and additions

If there is any change in the contents of your order, please cancel your order from your My Page and place your order again.
If you place a new order, we may not be able to provide the product due to changes in inventory status. Thank you for your understanding.

cancel

Orders within an hour of receiving your order can be cancelled from your My Page.
*However, there is a possibility that cancellations may not be possible due to shipping status etc. note that.

[Cancellation procedure]
(1) Access your order history from your My Page.
(2) Press the "Cancel" button for the order you want to cancel in the order history list and the cancellation is complete.
*Cancellation is possible within one hour of receiving your order. If the "Cancel" button is grayed out and cannot be pressed, cancellation is not possible.

[Steps to add the same item to your cart after cancelling]
Cancellation history will also remain in your order history.
(1) Access your order history from your My Page.
(2) Press the "Order Number" for the canceled order in the order history list to proceed to the order history details.
(3) You can add the item to your cart again by clicking the "Repurchase" button on the page.
*All quantities in your cart are 1. If there are more than one bag, please change it in your cart.
*Products waiting to arrive or out of stock will not be added to your cart.

Regarding checking the shipping status

After shipment, we will send you a shipping completion email with the tracking number of your Yu-Pack. You can also check the "Order History" page.

About pick-up at the store

Regarding store pickupHere

Exchanges and returns

Please check within one week whether the product you receive is the item you ordered and whether it is damaged or defective.
If our store has made a mistake (incorrect delivery, damage, or defective), we accept exchanges and returns.inquiryPlease contact us from here. Please note that we cannot accept exchanges or returns due to customer convenience.

Returns, exchanges, refunds, and other inquiries about purchases from online auctions, flea market sites, apps, etc., such as secondary distribution, should be made at the seller's responsibility, so we strictly refuse to respond, whether unopened or after opening.

Exchanges and returns in case of incorrect delivery

Exchange or return if damaged or defective

Examples of not accepting exchanges or returns

About the email newsletter

For information on subscribing to and unsubscribe from the email newsletter,Here

Contact Us

For inquiries, please contact usHere

Guidelines for commercial use

Commercial use of "parts"

KiwaseisakujoProducts purchased through this service can be used for commercial purposes. (Some items are not included Complete products, kit sets, licensed products, collaboration products, etc.)
Please check the following terms and conditions before using the service.

●It is not a problem to use parts purchased from our company and make and sell accessories with your own original design. Please use our products.
●「KiwaseisakujoWe are not allowed to post words using the name ". (Example: "This part isKiwaseisakujoYou can buy it at "KiwaseisakujoPlease contact us" etc.)
●We do not accept orders for products with our name as is. (OPP bags, tools, kits, sets, etc.Kiwaseisakujoになった)
●We do not accept sales of items that are still in our bags.
●Selling our recipes is prohibited. (See "Using Recipes" below)
●If a defect occurs in the product after it is completed using our parts, we will not be responsible for any liability.

「Kiwa crystalsRegarding commercial use of "

Available for commercial use.
Please check the following terms and conditions before using the service.
*If you are a company or sole proprietor and would like to use a large amount of crystal glass parts in your business,Kiwaseisakujo Foreign Trade Department (gaisho-1@kiwa-inc.co.jp) please contact us by email.

●When describing the parts used, clickKiwa crystals(Uses Austrian crystals) and other information can be written.
●Kiwa crystalsIf you would like to provide an explanation, you can quote the following text:
“「Kiwa crystals' is a crystal glass with very precise cuts.
It is produced by an Austrian manufacturer with a proven track record in a wide range of fields such as fashion, jewelry and interior design, and achieves high professional quality. ”

Commercial use of "recipe"

●Our recipes etc. are paid or free of charge, and regardless of the format of printed materials or data, the copyright of the recipes is also free of charge. KiwaseisakujoIt belongs to. Unauthorized reproduction, reproduction, distribution, or sale of any or all of our recipes, etc. is prohibited.
●We do not accept sales of works that are reproduced directly from the designs listed in our recipes. (You can arrange it as an inspirational source before using it.)

Regarding the use of "image"

●KiwaseisakujoCopyright works such as text, images and other items in the On-Run Store are available to you in the Co., Ltd.KiwaseisakujoIt belongs to. Reproduction and unauthorized reproduction are prohibited.

About withdrawal

You can cancel your membership yourself.

[How to cancel your membership]
After logging in, press "Unsubscribe" on your My Page and accept the request, the cancellation procedure will be completed.

After you cancel your membership, all your points will expire, and even if you register as a member again, the points you own will not be returned.
「wishlistYou will no longer be able to check your membership information, such as "Order History."