inquiry

The window differs depending on the content of the inquiry. Please check the contents and contact each window.

Frequently Asked Questions

Here are some common questions. Please see below first.

● I cannot log in. (I have registered as a member before.)
→ After the renewal of the online store on October 17, 2023, we performed maintenance on February 1, 2024 to delete registered data for members who have not enabled accounts. If you use it again, please register again.Please see this page for details.

● Purchase history before October 17, 2023wishlistIs disappearing.
→ This site was renewed on October 17, 2023. Purchase history,wishlist, The password is not eligible for handling from the old site. We apologize for any inconvenience. Please contact us if you have any products you are looking for.Please see this page for details.

● I want a receipt before October 15, 2023.
→ As we have notified in advance and notified by important notifications in advance, the issue of the receipt of the order before October 15 has been completed.Please see this page for details.

  • ● The answer will be sent sequentially. If you have any inquiries after business hours or on holidays, time -consuming inquiries, and many inquiries, you may have time to answer. Thank you for your understanding.
  • ● Please note that in some cases, the answer may be given over the phone.
  • ● Please note that we cannot respond from the Company depending on the contents of the inquiry. The opinions you have will be as a reference for future service improvement and business.

"Please"

  • ● More and more cases are not possible to reply due to incorrect email addresses. Please check your email address before sending.
    If you are specifying e-mail addresses and domains for spam countermeasures, etc., set "kiwaseisakujo_online@kiwa-inc.co.jp", "@kiwa-inc.co.jp", and "@form.run".

  • ● The answer is to answer the specific question of the customer who has contacted us.
    We will strictly refuse to disclose some or the overall conversion / secondary use of the answer, or to disclose it to the customer other than the customer without permission.

Individual customer

1. Inquiries to the online store

・ About online store products (inventory, stock, handling, etc.)
・About delivery of online stores
・About defective and replacement of purchased products at the online store
・ About problems with online stores (errors, unable to order, etc.)
・ How to make recipes posted online stores
・ Opinions and requests for online stores

  • Inquiry form

    Inquiries

  • Inquiries by phone

    Delivery center
    (About order / delivery)

    TEL: 048-795-7022

    9:00～17:00 (Sundays and holidays closed)

    [Request] Except for the urgent inquiries about ordering and delivery, ""Inquiry formThank you for contacting us.

2. Inquiries to the store

・ About defective products and replacements purchased at stores
・ Opinions and requests for the store

【please】
The presence or absence of products to handle at each store, confirmation of the number of stocks, reservations, and reservations for workshops are not accepted by e -mail. Call directly to your storePlease contact us.

3. Inquiries to the head office

・KiwaseisakujoOpinions and requests
・ "I want this product" "I want such a service", etc.

  • Inquiry form

    Inquiries

  • Inquiries by phone

    main office

    TEL: 03-3863-5111

    9:30～18:30 (Saturdays, Sundays, holidays holidays)

    [Request] For inquiries to stores and online stores, please use each window.

Customers of corporations / sole proprietorship

1. Inquiries to the Foreign Division / Sales Division

・ About mass purchase / discount
・ About product order
・ About parts processing and original production
・ About assembly services
・ About OEM, novelty goods production

2. Inquiries to public relations / press

・ Regarding interviews

Please send the proposal by e -mail. I will reply within a week.

  • Inquiries by email

    Inquiries (email software)

  • Telephone / FAX / mail

    Public relations / press

    TEL: 03-3863-5111
    FAX: 03-3865-7159

    2-1-10 Asakusabashi, Taito-ku, Tokyo 111-0053
    KiwaseisakujoMain Store Building 7F
    9:30～18:30 (Saturdays, Sundays, holidays holidays)

3. Inquiries to the head office

・ Proposal of new products
・ Service proposal
・ Proposal of corporate transactions
・ Proposal of property opening properties

  • Inquiry form

    Inquiries

  • Inquiries by phone

    main office

    TEL: 03-3863-5111

    9:30～18:30 (Saturdays, Sundays, holidays holidays)