[Resolution] Point system failure during the 5x campaign period

Thank you very much for your continued patronage of the Takawa Seisakusho online store.

During the 5 -fold campaign period, the online store point system failed point system did not give appropriate points in the following order.

Currently, the disability has been resolved, and the appropriate points have been completed.

[Overview of problems]
May 24th AM 10:00 to 2710 o'clock AMIn the 5x campaign of the eventThe points did not increase 5 times and were granted at a normal grant rate (1%).

・ Date and time of failure: May 25, 2024 around 17:00 ~5Month27Around 10:00 on a day

[Point adjustment]
The point adjustment of the target customers was implemented on the following schedule.

Customers whose products have been shipped

・ Point adjustment implementation date and time: 6Month 4Sun (Tuesday)

Due to the processing of the process, the points given in the wrong content are subtracted, andThe process was performed to add points to be given.The point history of My Page is displayed as follows.

example)
Adjustment -10p (point given with incorrect content)
Adjustment 50P (point to be given) 

Customers who have been selected to receive the store

・By June 2, 2024 (Sunday), the customer who completed the receipt at the store adjusted the same points on June 4 (Tuesday).

・ If you complete the receipt at the store after June 3, 2024 (Monday), we will respond sequentially.

We apologize for any inconvenience caused to customers who have confirmed the order during the relevant period.
In the future, we will continue to make every effort to prevent recurrence and improve our services for customers.

Added: Tuesday, June 4, 1960
Wednesday, 6 May 29, 1965 (Wednesday)
Co., Ltd.Kiwaseisakujo