Notice associated with online all renewal (receipt issuance, member information transfer, new functions, etc.)

Please issue the receipt as soon as possible.

The renewal of the site was completed on October 17 (Tuesday). Therefore, the issuance of the receipt purchased before October 15 (Sun) has been completed.

The site will be suspended from 00:00 (midnight), October 16 (Monday), the day before the renewal of the online store.
After the renewal, you will not be able to see the purchase history before the renewal, and you will not be able to issue a receipt from My Page.
Therefore, please issue a receipt as soon as possible. Please refer to the following for details of the receipt issuance.

[Credit settlement]
You can issue an electronic receipt.
<< Publishing procedure >>
(1) Access the purchase history from My Page.
(2) Press "Order ID" of the order you want to issue a receipt in the purchase history list, and proceed to the purchase history details.
(3) Press the "Receipt issuance" button at the bottom of the page.
(4) Enter the address and select the proviso from the pull -down. Please check the receipt once issued, as "address" and "paradise" cannot be corrected.
(5) Press the "Receipt issuance" button.
* If the receipt is displayed on the screen, if the page is closed or returned, the word "reissue" will be entered in the upper right even if it is not printed. After preparing the printing environment in advance, press the "Receipt issuance" button.
(6) The receipt will be displayed on the screen, so please print from your printer and issue a receipt. In principle, the receipt is issued only once.

* For customers who need invoice -friendly documents for shopping after October *
Since the system is currently being supported for the introduction, the response in the meantime is to be issued in addition to the current delivery note (for corrections). Customers who need a purchase statement (for amendments) will be inconvenienced, but please contact us by inquiry.

[In the case of GMO postpayment]
The receipt when you pay is the receipt.

[Cash on delivery]
The "receipt" issued from Japan Post was replaced by the receipt, but from February 1, 2016, the receipt from Japan Post was abolished. If you wish to receive a receipt, please tell the delivery person at the time of delivery that you want to receive a receipt.

About membership information that is taken over from the old site to the new site

With the site renewal, we will take over the membership information as follows.

[Customers to take over]
・ Customers with purchase history after January 2020
・ Customers who have registered new members since January 2023

《Information to be taken over》Member information, points
《Information that is not inherited》Purchase history, favorite, password

We apologize for any inconvenience to customers because there is information that cannot be taken over, but we appreciate your understanding.

<< Request for password reset >>
After the renewal, you need to reset the login password. We will send you an e -mail to ask for a password reset after the reopening, so please check the contents after confirming it.

《Customers who are not subject to takeover》
I'm very sorry, but I would be grateful if you could register again after the renewal.

About settled unpaid products (products taken)

We are very sorry for the unpaid products (products taken) that have been settled at the current online store, but the purchase history of unpaid products will not be inherited to the new site.
If you would like to see the purchase history, we would like to ask you, but we would like to ask you to screen or print the purchase history screen of My Page before the renewal and store until the product arrives.

The data is also stored at the online store delivery center, so please contact us if you have any questions.

Unpaid products will continue to be shipped as soon as they arrive, so thank you for your cooperation.